Refund Policy

Last updated: October 2026

Try before you buy, and if the service can't be made to work on your device we will look at a refund.

7-day money-back window

If you are not satisfied, you can request a refund within 7 days of your purchase. We review every request and aim to resolve it fairly.

What we need first

• You have contacted support and given us a chance to fix the problem (for example set-up help or a channel issue).
• The problem is on our side or cannot be resolved on your device and connection after troubleshooting.
• The account has not been shared, resold or used in a way that breaks our terms.

What is not covered

• Problems caused by your own internet connection or device that we cannot control.
• Requests made after the 7-day window.
• Accounts suspended for misuse.

Free trial first

Because results depend on your device and broadband, we recommend testing with a free trial before ordering. Ask for one on WhatsApp.

How to request a refund

Message us on WhatsApp (+212 625 218 443) or email support@streamb4.com with your order details and a short description of the problem. We will confirm the next steps and timing with you directly.